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Privacy Policy

Last Updated: April 10th 2023 

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1. INTRODUCTION

LeadIQ, Inc. (“us”, “we”, “our”, or “LeadIQ”) empowers teams to capture and verify business and professional contact information for business-to-business sales prospecting, track sales triggers and generate tailored sales messages. 

This Privacy Policy includes information on how we collect, process and share personal information processed through our website, www.leadiq.com (the “Site”), our software (including application programming interfaces (“APIs”), browser extensions, integrations with third-party software) and services (collectively referred to as the “Services”), and how you can exercise your rights over your personal information. This Privacy Policy also includes information relating to the General Data Protection Regulation (“GDPR”) for EEA residents. For US residents, please see our US State Supplemental Privacy Notice. 

If you do not agree to any of these terms in this Privacy Policy, you should not use our Services or access our Site.

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2. INFORMATION COLLECTION

2.1 Business Contact Data

LeadIQ collects and processes business contact information and maintains a database of professional profiles (“Directory Database”) that is offered to our customers as part of our Services for the purposes of business-to-business sales prospecting or recruitment only. The personal information we store for each profile in our Directory Database are: full name,  professional email addresses and phone numbers, city location, job title and department, company/employer name and postal address, employment history, educational background and related social media profiles. We do not process any sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, medical or biometric data, etc. We do not process any information about minors.

Information in the Directory Database may be compiled from multiple sources that include: (i) licensed information from other companies, (ii) publicly available information, (iii) market research, and (iv) LeadIQ Data Community where our users and customers contribute information about themselves, their companies and others (see section 2.2.4).

To maintain the quality of the information in the Directory Database, LeadIQ takes steps to only collect business and professional information. For example, we disregard emails sent from consumer-oriented and free email providers. Before new contact information is added as a profile in the Directory Database, and if applicable by law, that contact will be informed about the processing of their personal information by LeadIQ and how they can manage or remove their profile from the Directory Database. If your profile is in our database and you wish to be removed, please contact us through our Privacy Center https://privacy.leadiq.com or at privacy@leadiq.com. By not exercising your right to be removed, you will remain in our database and may be contacted by our customers.

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2.2 Data Collected From Users Of Our Site and Services

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2.2.1 Site Visitor‍

If you express an interest in our Services and wish to be contacted by us, you will be asked to submit the following information on our Site: full name, professional email address and phone number, company name, job title. You may unsubscribe from our contacts list at any time by notifying us at support@leadiq.com.

2.2.2 LeadIQ Account‍

When you become a customer by registering for an account and using our Services, you will be asked to submit the following personal information: full name, work email address, phone number, company name, job title. To purchase and access our Services, you may be asked to submit payment information, which is collected and processed by our trusted third-party payment processor. LeadIQ does not retain payment information. We also collect information from customers about their use of the Services, such as user session time and activity. This information is used internally for research and to improve our services.

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2.2.3 LeadIQ Services & Integration

‍To utilize some of our Services you will need to integrate your LeadIQ account with third party software that provide you with customer relationship management (“CRM”), email, calendar or other related software services. The integration will give LeadIQ the access to process personal information about your prospects and customers, such as their full name, professional email addresses and phone numbers, city location, job title and department, company/employer name and postal address, any related social media profiles and similar information commonly stored in CRM databases, email contact directories and calendars. 

LeadIQ processes personal information of our customers in line with our Data Processing Agreement. ‍We do not sell information that’s shared with LeadIQ by our customers via an integration unless you expressly agree to do so if you join LeadIQ Data Community.

‍2.2.4 LeadIQ Community Program‍

LeadIQ Data Community (“Community”) members have the option of sharing their professional information and business contacts for business purposes. This helps keep our Directory Database accurate and up-to-date and in exchange we grant Community members access to advanced features and additional free credits. If you sign up for Community, LeadIQ will have access to your email account, calendar and/or contacts. The personal information that we obtain from our Community members about their contacts include their full name, professional email address, phone number, job title and company/employer name and address, any related social media handles or other information typically found in an email signature block or contacts directory. LeadIQ will not read the content of any email correspondence and will not process any information beyond the aforementioned professional contact information. 

Once LeadIQ has accessed your contacts, and if applicable by law, that contact will be informed about the processing of their personal information by LeadIQ and how they can manage or remove their personal information.

You can leave the Community at any time, which will trigger LeadIQ to stop collecting new contact information from your email account, calendar and/or contacts.

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2.2.5 Cookies & Tracking Technologies‍

LeadIQ uses cookies and other tracking technologies to track your use of our Site and Services.

When you visit our Site, we automatically receive and derive certain information that your web browser sends to our server, such as IP address, Internet Service Provider, approximate geographic location, referring/exit URLs, page requests, browser type, operating system.

We also use cookies, which are small data files that are sent to your device when you visit the Site or use our Services. Cookies usually include an identification number that is unique to the device you are using. Cookies allow us to better understand our users and how they interact and use our Site and Services, and enables recognition of the user to maintain their settings and preferences. Certain third parties may also set cookies on your device for targeted advertising. For more information about the Cookies we use, see our Cookie Policy. 

Non-identifiable usage information may be combined with other information we collect about you that will allow you to be personally identified. You may disable cookies via your browser settings, however, this may cause limitations to your user experience on the Site.

We currently do not offer website functionality for you to opt out of any “do not track” listings.

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2.2.6. Third Party Websites

Our Site contains links to third party websites. If you click on these links, the third-party websites may collect information about you. We cannot control and are not responsible for what information third party websites process about you and encourage you to review the third party’s privacy policy and data processing practices.

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3. USE OF YOUR INFORMATION

When you use our Services or interact with our Site, we process personal information for the following purposes:

Provide our Services - To set up and maintain secure access to our customers’ LeadIQ account and provide the services requested.

Improve and customize our Services - To better understand our customers’ needs by analyzing usage data or through voluntary feedback so we can personalize the experience and improve our Services. This includes improving the quality and accuracy of our Directory Database.

Communications - To communicate to customers regarding software updates, service announcements, respond to support requests and questions, and manage our ongoing relationship. If you submit a request to be contacted by us on our Site, we will process your personal information in order to respond to you.

Marketing - To contact you about our new product features, promotions, events or other news we believe may be of interest to you. If you wish to unsubscribe from our marketing list, please use the unsubscribe link or contact us at support@leadiq.com.

Legal & Compliance - To comply with our necessary legal and regulatory obligations (e.g. civil or criminal subpoenas, court orders, and other compulsory orders), and also to investigate violations and enforce our terms, agreements or policies.

Directory Database - To compile profiles for our Directory Database which provides an up to date and accurate database of professional profiles and contact information for our customers to use for business-to-business sales prospecting or recruitment.

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4. INFORMATION SHARING

Third Party Service Providers

LeadIQ shares only necessary personal information with our third-party service providers to support the functioning and provisioning of our Services.  These third parties include but are not limited to companies or individuals that provide us with information technology, marketing, accounting and legal services. We enter into legally binding agreements, including Data Processing Agreements, with these third-party service providers that ensure your personal information is protected.

Our Customers

LeadIQ shares information from our Directory Database with our customers as part of our Services. Once the information is accessed and processed by our customers for their own purposes, they are the Controllers of that data under GDPR.

Advertising Partners

We may partner with third-party advertising networks and social media platforms that may use technology (e.g. a cookie) to collect information about your use of our Site over time and across other sites and services to serve ads that are tailored to your interests on our Site or other websites.  

Law Enforcement

We may disclose your information to the extent that we are required to do so i) by law, to comply with lawful requests, subpoenas, search warrants or other law enforcement requirements; ii)  in connection with any legal proceedings or prospective legal proceedings and to establish, exercise or defend our legal rights; iii) if we reasonably believe that you have violated any US laws or the terms of any of our agreements.

Business Reorganizations

In the event that LeadIQ is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

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5. MANAGING YOUR INFORMATION

If you have a LeadIQ account, you may be able to access and update some of your personal information via your account dashboard.

If you have any questions or wish to review, update, or delete any of your information collected by us, please contact us through our Privacy Center https://privacy.leadiq.com or at privacy@leadiq.com.  For requests by email, please include in the subject line: “Privacy Request”. We will use our best efforts to respond to your inquiry as soon as practicable, and may ask you to verify your identity before we can act on your requests.

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6. DATA RETENTION

LeadIQ will only retain your personal information for as long as required for the relevant purpose. We will keep your personal information:

  • Until we no longer have a business need to retain your personal information.
  • For any legally required duration to comply with our legal obligations, resolve disputes or enforce our agreements.

Upon your request to delete your personal information.
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7. SECURITY MEASURES

We use physical and electronic safeguards to protect your information and follow industry standards. However, as the Services and Site are hosted electronically, we cannot guarantee absolute security and recommend that you also use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security threats. For more information about the security of the Services and our Site, please contact us at support@leadiq.com.

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8. GDPR - INFORMATION FOR RESIDENTS OF THE EEA

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8.1 Purpose & Lawful Basis 

LeadIQ processes personal data for varying purposes as explained at Section 3 above. We process personal data under the following lawful bases:

  • With your consent. You have the right to withdraw such consent at any time and we will cease processing your data after consent is withdrawn. Your consent may have been obtained by third parties on LeadIQ’s behalf.
  • As necessary to perform our agreement to provide the Services.
  • As necessary for our legitimate interest to provide the Site and Services, where those interests do not override your fundamental rights and freedom relating to data privacy.

For more information please see our GDPR FAQ.

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8.2 Your Rights 

You have the following rights over the way we process personal data relating to you under GDPR. We aim to comply without undue delay, and within one month at the latest. To make a request in relation to your personal data, please contact us through our Privacy Center https://privacy.leadiq.com or at privacy@leadiq.com.

  • The right to be informed - LeadIQ wishes to keep you informed as to what we do with your personal data. We strive to be transparent about how we use your data.
  • The right to access - You have the right to access your data at any time.
  • The right to rectification - If the information LeadIQ holds about you is inaccurate or not complete, you have the right to ask us to rectify it.
  • The right to erasure - You have the right to request that LeadIQ erase your personal data. This is also called 'the right to be forgotten'.
  • The right to restrict processing - You have the right to ask LeadIQ to restrict how we process your data. This means we are permitted to store the data but not further process it. We will only keep enough data to ensure that we can accommodate any additional requests.
  • The right to data portability - LeadIQ must allow you to port and reuse your personal data for your own purposes across different platforms. This right only applies to personal data that you have provided to us as a data controller.
  • The right to object - You have the right to object to LeadIQ processing your data even if our processing is due to legitimate purposes as described in this Privacy Policy.
  • The right to withdraw consent - If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and LeadIQ must stop processing your data.

For more information about your rights, please see Your Rights as an Individual under GDPR.


8.3 Right To Complain

If you are unhappy with the way we process your personal data, please let us know in the first instance. If you do not agree with the way we have processed your data or responded to your concerns, or if you do not think we are handling your personal data adequately, you have the right to lodge a complaint with your local supervisory authority.

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8.4 International Transfers

LeadIQ and our service providers may collect, process, and store your personal information in the United States and other countries. When transferring data from the EU, the EEA, the United Kingdom and Switzerland, LeadIQ relies on Standard Contractual Clauses as approved by the European Commission under Decision 2021/914 of 4 June 2021 and its equivalent for the United Kingdom.

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9. AGE COMPLIANCE

We comply with US and international laws respecting children’s privacy, and do not collect or process any information for any persons under the age of 18. If you are under 18 please do not access the Site or Service.

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10. PRIVACY POLICY AMENDMENTS

We amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will modify the date listed on this Policy and/or we may contact you. We encourage you to periodically review this page for the latest information on our privacy policy practices.

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11. CONTACT US

If you have any further questions about this Privacy Policy or our treatment of your personal information, please contact us at privacy@leadiq.com.

Our address is: 548 Market Street, PMB 20317, San Francisco, CA 94104, USA